Returns & Exchanges Policy

We hope you love everything you order from Bam Paw! 🤎 Because many of our pieces are produced in limited quantities and seasonally, all sales are final and we do not accept returns or exchanges.

Please review all product descriptions, measurements, and sizing information carefully before placing your order. If you’re unsure about sizing, feel free to reach out to us before ordering — we’re always happy to help you find the best fit for your pup.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item.

We’ll review the issue and work with you to make it right. Depending on the situation and product availability, we may offer a replacement, store credit, or refund.

Sizing

Because sizing can vary between products and every pup is built differently, we strongly recommend measuring your pup and reviewing the size chart listed on each product page before purchasing.

Unfortunately, we cannot accept returns or exchanges due to incorrect sizing.

Final Sale & Promotional Items

All sale, discounted, promotional, giveaway, and limited-edition items are final sale and cannot be returned or exchanged.

Order Cancellations & Changes

Once an order has been placed, we cannot guarantee that we’ll be able to cancel or modify it, as we begin processing orders as quickly as possible.

If you notice an issue with your order, please contact us as soon as possible and we’ll do our best to help before it enters fulfillment.

Questions?

If you have any questions about a product or sizing before ordering, please reach out to us. We’d much rather help you choose the right item beforehand! 🤎